Privacy Policy – How 665bet Collects, Uses, and Protects Your Data

1. Overview and Scope

This Privacy Policy ("Policy") applies to all personal data processed by 665bet in connection with the operation of its online casino and sports betting platform, accessible at https://665bet.club ("the Platform"). It covers all users who visit, register on, or interact with the Platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations in Bangladesh from which the Platform is accessed.

The Policy applies to data collected through the Platform's website, mobile browser interface, live chat system, support email correspondence, and any other digital touchpoints operated by 665bet. It does not apply to third-party websites or services that may be referenced on the Platform, as those are governed by their own separate privacy policies.

665bet is committed to handling your personal data responsibly and in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. These principles guide every aspect of how 665bet collects, stores, uses, and shares player information.

2. Data Controller

For the purposes of this Policy, 665bet acts as the data controller in respect of personal data collected through the Platform. As the data controller, 665bet determines the purposes for which and the means by which personal data is processed. All data protection enquiries, access requests, and complaints should be directed to:

• Brand Name: 665bet
• Website: https://665bet.club
• Contact Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Where 665bet engages third-party service providers who process personal data on its behalf (for example, payment processors, KYC verification services, or fraud prevention partners), those parties act as data processors under instructions from 665bet. 665bet remains responsible for ensuring that all such processors handle your data in a manner consistent with this Policy.

3. Data We Collect

665bet collects the following categories of personal data from users of the Platform:

3.1 Identity Data

• Full legal name as provided during registration
• Date of birth (for age verification purposes)
• Government-issued photo identification (national ID, passport, or driver's licence) where KYC verification is required
• Selfie or video verification image where required for identity confirmation

3.2 Contact Data

• Email address (primary account communication channel)
• Mobile phone number (for account security and payment verification)
• Residential or mailing address (where required for KYC)

3.3 Financial Data

• Mobile financial service account identifiers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits and withdrawals
• Bank account details where bank transfer is used as a payment method
• Transaction history, including deposit amounts, withdrawal requests, and balances in Bangladeshi Taka (৳)

3.4 Transactional and Gaming Data

• Betting history, including wager amounts, game selections, and settlement results
• Bonus and promotional credit history
• Responsible gaming tool settings, including deposit limits and self-exclusion status
• Live chat transcripts and support ticket records

3.5 Technical Data

• IP address at the time of registration and each login session
• Device type, operating system, and browser information
• Session duration and page navigation data
• Geolocation data at the jurisdiction level (country/region) to support compliance checks

3.6 Communications Data

• Email correspondence with the 665bet support team
• Live chat messages and chat session records
• Preferences relating to marketing communications where consent has been given

4. How We Collect Data

665bet collects personal data through the following means:

• Direct Provision: Data you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a promotion.
• Automated Collection: Technical and behavioural data collected automatically as you use the Platform, including via cookies, web beacons, and server-side logging (see Section 9 for cookie details).
• Third-Party Sources: Identity verification and fraud-check data received from KYC service providers when you submit documents for verification. Financial confirmation data received from payment processors when a transaction is initiated. Geolocation data from IP address lookup services used to support jurisdictional compliance.

5. Purpose and Legal Basis for Processing

665bet processes personal data only for clearly defined, legitimate purposes. The table below summarises the primary processing activities, the data categories involved, and the legal basis relied upon for each:

665bet does not process personal data for any purpose beyond those listed above without first obtaining your explicit consent or establishing a separate legitimate legal basis. If we intend to use your data for a new purpose, we will notify you and, where required, seek your consent before doing so.

6. Data Sharing and Disclosure

665bet does not sell, rent, or trade your personal data to unaffiliated third parties for commercial marketing purposes. Personal data may be shared only in the following limited circumstances:

6.1 Payment Processors

When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a participating bank such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum data necessary to complete the transaction is shared with the relevant payment provider. These providers operate under their own privacy policies and are not permitted to use the data for any purpose other than processing your transaction.

6.2 Identity Verification and KYC Providers

Where KYC verification is required, identity documents and verification images may be shared with specialist third-party identity verification services. These providers process the data solely for the purpose of confirming your identity and age, and are contractually bound to maintain confidentiality and data security standards consistent with this Policy.

6.3 Fraud Prevention and Security Services

Technical and transactional data may be shared with fraud detection and cybersecurity service providers to identify and prevent fraudulent activity, money laundering, and other security threats. Sharing in this context is based on the legitimate interest of protecting the Platform and its users from harm.

6.4 Game Content Providers

Game providers such as Pragmatic Play, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and others may receive anonymised or pseudonymised session data necessary for the delivery of their games and for resolving disputes over game outcomes. Full personal identity data is not shared with game studios as a matter of routine.

6.5 Legal and Regulatory Disclosure

665bet may disclose personal data where required to do so by a valid legal obligation, court order, or lawful request from a competent authority. In such cases, 665bet will disclose only the minimum information necessary to satisfy the legal requirement and will, where legally permissible, notify the affected user of the disclosure.

6.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the assets of 665bet, personal data held by 665bet may be transferred to the acquiring or successor entity. In such an event, 665bet will take steps to ensure that your data continues to be protected in accordance with this Policy and will communicate any material changes to you in advance where practicable.

7. Data Retention

665bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with 665bet, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five years from the date of verification, or longer where a specific legal obligation requires extended retention.
• Transaction Records: Retained for a minimum of five years from the date of the transaction for financial compliance purposes.
• Support and Communications Records: Retained for three years from the date of the last communication, or until a related dispute is formally resolved, whichever is later.
• Technical and Log Data: Retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for as long as you remain opted in to marketing communications, plus one year following any opt-out to demonstrate compliance.

When personal data is no longer required, 665bet deletes or anonymises it in a secure manner. Where anonymisation is not technically feasible, the data is securely archived and access-restricted until it can be permanently deleted.

8. Security Measures

The specific security measures in place at 665bet include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the 665bet Platform is encrypted in transit using Transport Layer Security (TLS) with 256-bit encryption keys.
• Encrypted Data Storage: Sensitive personal data, including financial identifiers and identity document images, is stored in encrypted form at rest. Payment wallet credentials (bKash, Nagad, Rocket account numbers) are never stored in plain text.
• Access Controls: Access to personal data within 665bet's systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and undergo regular security training.
• Two-Factor Authentication: Account security features including optional two-factor authentication (2FA) are available to all registered users to protect against unauthorised account access.
• Penetration Testing and Vulnerability Monitoring: 665bet conducts regular security assessments to identify and address potential vulnerabilities in its Platform infrastructure before they can be exploited.
• Incident Response: In the event of a data security incident that materially affects your personal data, 665bet has an established incident response procedure and will notify affected users as promptly as practicable.

Users are also responsible for maintaining the security of their own accounts. You should use a strong, unique password, enable any available account security features, and never share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, contact 665bet support at [email protected] immediately.

9. Cookies and Tracking Technologies

665bet uses cookies and similar tracking technologies to operate the Platform effectively, analyse user behaviour, and improve the overall experience. A cookie is a small text file placed on your device by a website server. Cookies do not grant access to your device or any personal files stored on it.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that maintain your logged-in state, security tokens that protect against cross-site request forgery, and cookies that store your language and display preferences. These cookies cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: Used to collect anonymised data about how users navigate the Platform, which pages are visited most frequently, and where users encounter difficulties. This data is used exclusively for internal improvement purposes.
• Functional Cookies: Store your preferences such as game display settings and responsible gaming tool configurations, so they are preserved between sessions without requiring you to re-enter them each time.
• Security and Fraud-Prevention Cookies: Support fraud detection systems by maintaining consistency checks on device fingerprint data across sessions.

9.2 Managing Cookies

You may control or disable non-essential cookies through your browser settings. The procedure for doing so varies by browser; consult your browser's help documentation for specific instructions. Please note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging in and maintaining a betting session. 665bet does not use cookies to serve third-party advertising or to track your activity across other websites outside the Platform.

10. Your Rights

As a user of the 665bet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact 665bet at [email protected] with a clear description of your request. 665bet will respond within a reasonable timeframe, and in any event no later than 30 days from receipt of a verifiable request.

• Right of Access: You may request a copy of the personal data that 665bet holds about you, together with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any of the personal data held about you is inaccurate or incomplete, you may request that it be corrected. For minor updates such as a change of email address, you may be able to make changes directly through your account settings.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to limitations where 665bet is required to retain data to comply with a legal obligation or to defend a legal claim. Where erasure is not possible in full, 665bet will explain which data must be retained and why.
• Right to Restrict Processing: You may request that 665bet restrict the processing of your personal data in circumstances where you contest its accuracy, where processing is unlawful but you prefer restriction over erasure, or where 665bet no longer needs the data but you require it for the exercise or defence of legal claims.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and where processing is carried out by automated means, you may request that your data be provided to you in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where 665bet relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
• Right to Object: You may object to the processing of your personal data where 665bet relies on legitimate interest as the legal basis, including for direct marketing purposes. 665bet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for the establishment, exercise, or defence of legal claims.

11. Minors and Age Verification

The 665bet Platform is strictly for adults aged 18 years and above. 665bet does not knowingly collect personal data from any individual under the age of 18. Age verification is a mandatory step in the account registration and withdrawal process, and 665bet reserves the right to request documentary proof of age from any account holder at any time.

If 665bet discovers or is notified that personal data has been collected from an individual who is under 18 years of age, it will take immediate steps to delete that data, close the associated account, and void any associated transactions or balances. If you are a parent or guardian and believe that your child has registered on the Platform, please contact 665bet immediately at [email protected].

12. Third-Party Services

The 665bet Platform may include integrations with or references to third-party services, including game studio interfaces from providers such as Pragmatic Play, Evolution Gaming, PG Soft, Ezugi, NetEnt, Microgaming, and Spribe. These third-party game environments are delivered via iFrame or API and are subject to their own separate privacy policies. 665bet is not responsible for the data practices of any third-party game provider operating within the Platform.

Similarly, payment processing for bKash, Nagad, Rocket, Upay, Visa, and Mastercard is handled by third-party payment infrastructure. When you initiate a payment transaction, you are also subject to the relevant payment provider's terms and privacy policy. 665bet recommends that you review those documents independently. 665bet does not receive or store your full payment credentials; it receives only the transaction confirmation necessary to credit or debit your 665bet account balance in Bangladeshi Taka (৳).

13. Changes to This Policy

665bet reserves the right to update or revise this Privacy Policy at any time. When changes are made, the effective date at the top of this document will be updated accordingly. For material changes that significantly affect how your personal data is processed or your rights in relation to it, 665bet will provide advance notice via email to registered account holders or via a prominent notice on the Platform prior to the changes taking effect.

Continued use of the 665bet Platform after a revised Policy has been published constitutes your acknowledgement of the updated terms. If you do not agree with any revision to this Policy, you should discontinue use of the Platform and may request account closure in accordance with the procedure described in the Terms & Conditions.

14. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how your personal data has been handled, please contact the 665bet data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the Platform
• Response Time: Acknowledgement within 24 hours; substantive response within 30 days
• Support Hours: Bangladesh Standard Time (BST, UTC+6), all year round

665bet takes all privacy-related complaints seriously and will investigate each query thoroughly. Where a complaint cannot be resolved to your satisfaction through the internal process, 665bet will communicate the outcome of its investigation in writing and advise you of any further steps available to you.